Privacy Policy

Effective Date: 01/01/2024

Privacy Policy:
We at Unallume are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our Website, you agree to the terms of this Privacy Policy.

  • We collect personal information such as your name, email address, shipping address, and payment details when you place an order with us.
  • This information helps us process your orders, communicate with you, and provide customer support.
  • We do not sell, trade, or rent your personal information to third parties.
  • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • You have the right to access, update, or delete your personal information by contacting us.
  • You can opt-out of receiving promotional emails from us by following the instructions in the emails.
  • We also collect non-personal information such as your IP address, browser type, and browsing behavior to improve our website and services. These are used for analytical purposes to enhance our website’s functionality and user experience. Your information may be shared with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Website.

Payment Policy:
At Unallume, we strive to provide a seamless and secure shopping experience for our customers. Please read our payment policy carefully to understand how payments are processed and what payment methods we accept.

  • We accept the following payment methods for online purchases:
    Credit cards (Visa, Mastercard, American Express, Discover)
    Debit cards
    PayPal
    Apple Pay
    Google Pay
    Cash on Delivery (COD)
  • Payment via cheque or money orders is not available at the moment.
  • When you place an order on our website, your payment method will be authorised for the total order amount.
  • Your payment will only be processed once your order has been finalised and shipped.
  • All prices displayed on our website are in INR. If you are placing an international order, your payment will be processed in INR at the current exchange rate.
  • Sales tax will be applied to orders shipped to locations where applicable by law. The appropriate sales tax amount will be calculated and added to your order total during checkout.
  • You will receive an order confirmation email shortly after placing your order, which will include details of the items purchased, total order amount, and payment method.
  • We utilise industry-standard encryption and security protocols to protect your payment information during transmission.
  • Your credit card details are never stored on our servers and are processed securely through our payment gateway partners.
  • If you believe there is an error or discrepancy in your payment, please contact our customer service team for assistance. We will investigate the issue promptly and work to resolve it to your satisfaction.
  • Payment is due at the time of purchase. Orders will not be processed or shipped until payment has been successfully authorised.
  • If payment is declined or not received, your order may be cancelled, and the items may be made available for purchase by other customers.By completing a purchase on our website, you agree to abide by our payment policy. If you have any questions or concerns regarding payments, please contact our customer service team for assistance.

Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on our website with the revised date.
By using our website and providing your information, you consent to the terms of this Privacy Policy.

Customer Service
Monday to Friday –  9:30am – 6:00 pm
Contact Number – 033-48033125
Email us – info@unallume.com