At Unallume, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.
Returns:
- You may return any unworn, unwashed, or defective item within 7 days of delivery for a full refund or an exchange with all original tags and packaging intact.
- To initiate a return, please contact our customer service team for a return authorization and shipping instructions.
Refunds:
- Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
- Shipping charges are non-refundable unless the return is due to a manufacturing defect or shipping error on our part.
Exchanges:
- If you would like to exchange an item for a different size or colour, please contact us to arrange the exchange process.
Exceptions:
- Custom-made or personalised items are not eligible for return unless they are defective or damaged upon arrival.
- Final sale items are non-returnable and non-refundable.
- Cut Fabrics from yardage are not eligible for return or refund.
- Pocket Squares are not eligible for return or refund unless there is a manufacturing defect or a shipping error on our part.
- International orders are not eligible for return/ refund or exchange.
Customer Service
Monday to Friday – 9:30am – 6:00 pm
Contact Number – 033-48033125
For sales enquiry email at – sales@unallume.com
For any other enquiry email at – info@unallume.com